At Loblaw, we’re committed to innovation, reliability, and top-tier performance. Through our Customer Pick-Up Program, you can streamline your supply chain by leveraging our trusted transportation network for dependable pickups and timely deliveries to our distribution centers. Enjoy competitive pricing, industry-leading logistics infrastructure, and the peace of mind that comes with having your products handled with precision and care. Partner with us and elevate your supply chain experience across North America.
Reduce Delivery Costs & Improve On-Time DC Performance with Loblaw CPU
Loblaw
Customer Pick-Up Program
Renewable and sustainable energy sources for a better & the greener future.
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Let LCL do the driving—your supply chain, simplified.
Solutions for Your Transportation Needs
Your Freight, Our Expertise
Delivering efficiency from your dock to our stores.
Customer First Mentality
We work with you—never just for you. From pickup to delivery, our seamless, responsive approach keeps your supply chain flowing smoothly and your customers satisfied.
Shared Success, Shared Savings
Let us handle the pickups—you're free to focus on growth. With liability shifting to us once the product is on our truck, you get peace of mind, reliable delivery, and cost savings built right in.
Flexible Solutions for Real-World Needs
Every business is different. That's why we offer tailored logistics solutions—from single pallets to full truckloads—that scale with your volume and business goals.
Unlock Seamless Supply Chain Benefits with Loblaw’s CPU Program
🚫 Eliminate No-Show Fines
We pick up your POs directly from your location—as scheduled—so you’ll never have to worry about missed deliveries or no-show penalties. Our transportation team handles all PO deliveries with full accountability—ensuring products reach our distribution centers on time, every time.
💸 No Demurrage or Wait Time Fees
Say goodbye to carrier wait times and unexpected charges. We manage all DC appointments and transfers, so your operations stay cost-efficient.
📆 Flexible DC Scheduling
We have the ability to bypass DC capacity constraints—giving your shipments priority over traditional delivery time windows.
🚚 Enhanced DC Drop Trailer Access
Take advantage of our drop trailer program for faster unloads and smoother dock operations—something not available with standard vendor deliveries.
Why choose us
Your products, our network—elevating supply chain performance together.
Lane Retention
Showcasing a large volume of active lanes and strong lane retention, driven by trust in our reliable service and the clear value our program delivers.
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Proactive Essential For
Pricing Is Efficiency
Tiered Rate
Set rates for different weight brackets, giving you predictable costs between a minimum and maximum.
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Cost per 100 (KG/LBS)
Charges are calculated per 100 lbs or 100 kg, making pricing transparent and straightforward.
Truckload Max
A single flat rate for a full truckload, simplifying budgeting and invoicing.
Payment options designed to fit your business needs
Freight Invoices will be sent on a weekly basis to
a designated representative selected by the vendor.
Freight invoices are by PO
Payment methods: Direct Deposit -EFT
Payment Terms: 28 days
Contract Period: 1 Year Written Notice period (Termination): 30 Days
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Freight Deductions
Debit Notes will be sent weekly via the Supplier Portal.
Freight deductions can be reviewed on your settlement report.
Payment deductions are tied to the vendors payment terms on cost of goods.
Freight Claim Communication: 60 Days Claim Resolve Period: 30 Days
Here are some frequently asked questions
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What is the validity period of the current rates, and are there any upcoming increases?
The rates provided are valid for a specified contract period, typically reviewed annually. Any upcoming rate increases will be communicated in advance to allow for proper planning and adjustment.
How are fuel surcharges calculated and communicated to vendors?
The fuel surcharge fluctuates monthly based on fuel market prices. Specifically for LCL shipments, the surcharge is calculated as 65% of the FCA (Freight Carriers Association) rate. This percentage reflects the variability in fuel costs and is updated regularly to maintain transparency. Vendors are informed of changes via official communications.
Is it mandatory for all vendors to join the CPU (Customer Pick-Up) program?
While it is not mandatory for all vendors to participate, joining the CPU program can offer significant benefits. Vendors who leverage our supply chain program often experience improved logistics efficiency, streamlined processes, and potential cost savings. Participation can enhance collaboration and provide access to optimized transportation options that help support their business growth.
What are the payment terms for invoicing?
Our payment terms are 28 days for AR invoicing. Invoices are sent weekly to the vendor’s Accounts Payable (AP) department to ensure timely processing and payment.
What is the transfer of liability in LCL shipments?
Liability is transferred to the LCL carrier upon pickup, meaning the carrier assumes responsibility for the goods during transit. However, ownership of the goods transfers at the final destination, when the consignee takes possession. This distinction ensures clarity on risk and ownership throughout the shipping process.